Most of the essential features that an online bettor needs can be found on BetPhoenix. But while BetPhoenix meets the minimum expectations, it rarely exceeds them, giving bettors an overall good-but-not-great experience.
Editor’s rating
BetPhoenix makes life a lot easier for new bettors via its bonuses and helpful customer service. Itâs a solid platform to get your feet wet with online betting.
Our Review
Pros & Cons
Pros
Cons
Strong bonuses for novice and experienced bettors alike
Odds for major sporting leagues available at reasonable prices
Top-notch customer service
User interface and experience is bare bones
Basic Information
Bet Pheonix Key Facts
HQ
San Jose, Costa Rica
LAUNCHED
2006
HOW MANY PLAYERS
Not public information
WHERE IS IT AVAILABLE?
The United States, most Latin countries, Vietnam, China, among others
CASINO
Baccarat, Blackjack, Craps, Roulette, Slot Machines, Video Poker
SPORTSBOOK
Baseball, Basketball, Boxing, eSports, Football, Golf, Horse Racing, Hockey, MMA, Motorsports, Soccer, Tennis, Virtual Sports
VIP PROGRAM
Not available.
Account creation
BetPhoenix doesnât throw any curveballs at you when signing up for the first time. Just fill out the basic details â name, email, password, address, etc. Once complete, theyâll give you a unique username that youâll use to login from here on out with the password you set. Thatâs all it takes â simple and straight to the point. Copy
Account Creation Screenshots 1/2
Fill in the required information as you normally do.
Account Creation Screenshots 2/2
Once complete, you receive a unique Username and Password.
Customer Service
Shortly after registering for an account, we received a phone call from BetPhenoixâs account services team to check up on us and see if we had any questions. An email from the same representative followed not long afterward. That prompt follow-through was a breath of fresh air for an industry thatâs not always known for great customer service.
Moreover, BetPhenoix also has a live chat system to help answer any questions or troubleshoot issues. In our experience, questions were answered within minutes by an agent â a real person, too, not a bot.
Deposits
BetPhoenix doesnât skimp out on deposit methods. Between Bitcoin to card to bank transfers (ZPAY) to moneygram, most bettors should be covered one way or another on the platform.
Bitcoin is becoming the go-to deposit method across the industry and itâs readily accepted at BetPhoenix, as well as Litecoin. In the cashier section, you can generate unique addresses with either cryptocurrency to initiate the transfer from your online wallet. While those two cryptos are two of the most used online, it wouldâve been nice to see more digital currencies accepted at BetPhoenix.
Only two debit or credit card providers are supported on the BetPhoenix sportsbook â VISA and Mastercard. Weâd knock BetPhoenix on the limited number of options, however, accepting just those two cards seems to be the standard across the online sportsbook space. Therefore, BetPhoenix is neither better or worse than average when it comes to credit card deposits.
Welcome Bonuses
Bonuses are absolutely abundant on BetPhoenix. They can easily be found on the top menu conveniently labeled âbonuses.â Special deals exist for its sportsbook and casino, which can top out at 150 percent and 500 percent, respectively. Free play can hit as high as $1500 â which is no small amount for a newbie bettor. Just watch out for those rollover rates which can be pretty steep!
Check out the bonuses!
Placing a Bet
If weâre being honest, the BetPhoenix user interface is very no-frills. Thatâs not to say itâs not intuitive, but its design is stuck in the early 2000s. Nonetheless, if needing to make a wager, youâll find bets organized by sport on the left-hand menu. Click around until you find one. Checkmark the line you want will add it to your bet cart. There you can enter how much you want to risk and find out what the payout is. Copy
Placing a Bet Screenshots 1/2
Select your desired wages.
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Enter your desired information and submit.
Politics Betting
We didnât see any betting lines around politics or any non-sport event for that matter at BetPhoenix. It's sportsbook sticks to the necessities, which isnât a bad thing, but odds around the next US President wouldâve been a nice diversion when the election nears. Oh well, itâs not a deal-break by any means.Copy
eSports
The two most popular video games genres â sports and shooters â are well represented with betting lines at BetPhoenix. From Counter-Strike to Overwatch to FIFA, youâll find the main gaming leagues on the platform. Due to the global nature of eSports, odds can be found almost around-the-clock.
Virtual Sports Betting
A rising trend in online betting is wagering on virtual sports. These are again video games, but instead of a human controlling the game, itâs completely simulated by the CPU. These wagers can be found at BetPhoenix under âsports sims.â Unlike eSports, thereâs no shooters to bet on, only sports. Think games like NFL Madden, NBA 2K, and FIFA.
NFL
These days, youâll be hard-pressed to find an online sportsbook without heavy support for NFL wagering. Heavy is indeed the word to use with BetPhoenix. The platform is absolutely stocked with football odds including in-play, spreads, futures, and props. That support isnât just limited to NFL, though, college football is equally represented. Football bettors will see little issue with BetPhoenixâs offerings in this department. Copy
MLB Betting
With games on almost daily between April and October, betting MLB is a great way to get your wagering fix regularly. The BetPhoenix sportsbook will have quality lines all six months of the year that MLB is running. However, its baseball coverage is year-round thanks to international baseball leagues, which youâll also be able to find lines for easily on the platform. Copy
NBA Betting
NBA is joining the ranks of the NFL as an almost year-round sport thanks to a frantic free-agency period. You wonât miss any NBA betting action with BetPhoenix. Whether itâs live games or futures or props on where a star player will sign, youâll find up-to-the-minute odds at BetPhoenix. The prices are on par with what you would find at competing sportsbooks too.
US open betting
The US Open is one of four Grand Slam titles, along with the Australian Open, French Open, and Wimbledon. You can expect to find a bevy of betting lines during any four of these major tournaments over at BetPhoenix. That includes odds for the singles or doubles events for each gender. Other ATP and WTA events are also supported at BetPhoenix, but not to the extent of the Grand Slam events.
More Betting Options
Besides the sports weâve already covered, the BetPhoenix sportsbook also has a large betting menu for soccer that includes club and national team games from all over the world. Besides soccer, you can also find lines for competitive eating, combat sports, golf, and motorsports.
Casino
So thereâs actually two casinos at BetPhoenix. The newest iteration is its Lucky Dragon offering, while the older casino is dubbed Jadeâs fortune. Thereâs honestly not a whole lot of difference between the two.
All in all, thereâs around 100 games to be played at the BetPhoenix casino. That includes all the usuals that bettors have come to love â blackjack, baccarat, roulette, slots (more of these than anything else), video poker, among others.
At the time of this writing, there was even a 500% casino bonus for new signees. Any first-time deposit from $50 to $300 qualifies for the reward. The promotion comes with a lofty 35X rollover, however.
Poker
BetPhoenix actually doesnât have a poker room for playing. The only way to get your poker fix is through the video poker machines in the aforementioned casino. In case youâre wondering, there is a live casino inside BetPhoenix, but it only supports games of baccarat.
Live Betting
Youâll find available in-play wagers under the âlive premiumâ tab on the top menu. Here, you can click through the sports on the left-hand menu to narrow down your selection. Clicking into a game will not only bring up the live odds, but also a mini ESPN-style gamecast on the on-going action. The gamecast feature is a nice touch, especially since itâs lacking from many competitors.
We had zero issues following games through the live betting system. BetPhoenix was quick to update lines as scores or possessions changed in real-time. In-play works as it should on BetPhoenix.
Live Betting Screenshots 1/2
Click on a live game to bet on.
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Enter your information and place your bet.
Parlay Betting
Winning one bet is hard enough, little less winning multiple. Bettors know that, but the allure of a high payout is hard to pass on. You can create multi-leg parlays easily in the BetPhoenix sportsbook. Just click multiple games to add it to your betting ticket. Then you can choose how much coin to stake per each leg. BetPhoenixâs system will automatically generate your potential winnings so you're not in the dark before you confirm the bet.
Withdraw Winnings
If you fancy yourself as a high-roller player, you may want to be aware that BetPhoenix limits payouts to a max of $4000 every week. If that doesnât bother you, then you can choose to be paid out via Bitcoin, money order, or moneygram. If you prioritize a speedy payout, pick Bitcoin.
Câmon, do you really have the time to wait for a money order to hit your mailbox? If youâre not already on the Bitcoin bandwagon, you should seriously consider it if youâre going to play on BetPhoenix. Initiating a Bitcoin withdrawal is easy with a custom address that BetPhoenix generates for you. Just be aware, Bitcoin payouts are subject to approval first, but are rarely ever denied.
Withdrawals with credit cards are not available at the BetPhoenix Sportsbook.
The blog & other betting resources
Outside resources are almost nonexistent at the BetPhoenix sportsbook. No blog, no FAQ, etc. Your best bet to get help is to reach out to the aforementioned customer service department via the live chat. They might be able to point you in the right direction.
Emails
Within minutes of registering for an account, we received our first email communication from BetPhoenix. The message was an intro to the platform â bonuses currently available, information on money transfers, etc. It was a nice note for newbies with all the must-know details about BetPhoenix. From there on out, messages were more sporadic so no need to worry about being spammed.
In what has become the industry norm, BetPhoenix has no native app for mobile. Instead, its website is fully responsive and can be accessed with your web browser on your mobile device. Therefore, thereâs no push notifications to be bombarded with coming from them.
E-mail Screenshot
Live Streaming
If you want to follow the games youâve bet on via a livestream, youâll have to find it elsewhere. At the present moment, BetPhoenix doesnât have this feature. Though, it could be added at a later time.
Conclusion
As weâve alluded to all review long, BetPhoenix sticks to the basics. Some bettors will inevitably like that, others â that may want more top-end features â wonât. The core necessities are there, though:
Bet Pheonix Sportsbook Review
BetPhoenix lacks a poker room and live streaming of the sports events. Other than that, it is a reliable sportsbook.
Editor's rating
About the Author
Trent's your man when it comes to all things sports. He covers a wide range of sports for Sports Betting Sites, and has been published in some pretty reputable outlets, such as USA Today Sports, Vice, Bloody Elbow, Fight! Magazine, UFC 360, and Narratively. Trent's got the inside track on all the happenings in the world of sports.
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